PRIVACY POLICY | Family Doctor Group

Family Doctor Group (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

Who We Are

Family Doctor Group operates www.familydoctorgroup.co.uk. We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us at:

Family Doctor Group

Mobile Number 01372737280

What Personal Data We Collect

We may collect and process the following types of personal data:

1. Personal Identification Information

• Full name

• Date of birth

• Address

• Contact details (phone number, email address)

2. Medical Information

• Medical history and treatment records

• Test results and prescriptions

• Appointment details and referrals

3. Financial Information

• Payment details

• Insurance information

• Invoices and billing records

4. Technical Data

• IP address

• Browser type and version

• Device information

• Cookies and website usage data

How We Collect Your Data

We collect data through:

• Direct interactions – When you register with us, book an appointment, or communicate via phone, email, or in person.

• Automated technologies – As you interact with our website, we may collect technical data using cookies and similar tracking technologies.

• Third parties – We may receive data from other healthcare providers, insurers, or analytics providers.

How We Use Your Data

We use your personal data to:

• Provide medical care – To assess, diagnose, and treat patients.

• Manage appointments – To schedule, confirm, and follow up on bookings.

• Process payments – To handle billing and insurance claims.

• Communicate with you – To send appointment reminders, test results, and health-related updates.

• Comply with legal obligations – To fulfil our regulatory and professional duties.

Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Consent – Where you have given explicit consent for us to process your data.

• Contract – Where processing is necessary for the performance of a contract with you.

• Legal obligation – Where we must comply with legal or regulatory requirements.

• Vital interests – Where processing is necessary to protect your life or health.

• Public interest – Where processing is required for healthcare purposes.

Data Sharing and Disclosure

We may share your personal data with:

• Healthcare professionals – Involved in your treatment.

• Third-party service providers – For laboratory tests, imaging, and specialist referrals.

• Regulatory bodies – Where required by law.

• Insurance companies – For billing and payment purposes.

We will never sell your data to third parties.

How We Protect Your Data

We have implemented robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. Only authorised personnel have access to your data, and all staff are trained in data protection.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For medical records, we follow NHS and UK healthcare retention guidelines.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access – Request a copy of your personal data.

• Right to rectification – Request correction of inaccurate or incomplete data.

• Right to erasure – Request deletion of your data, subject to legal requirements.

• Right to restrict processing – Request that we limit how we use your data.

• Right to data portability – Request transfer of your data to another provider.

• Right to object – Object to data processing where we rely on legitimate interests

To exercise any of these rights, please contact us on 01372737280.

Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse website traffic. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

For more details, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Family Doctor Group

01372737280